Introduction
CiteSearch AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, company name)
- Documents and content you upload to our service
- Search queries and usage data
- Payment information (processed securely by our payment provider)
- Communications with our support team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your searches and deliver cited results
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our product
Data Security
We implement industry-standard security measures to protect your data, including:
- End-to-end encryption for all data in transit and at rest
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Access controls and authentication requirements
Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@citesearch.tech or through our contact page.